Incorporating UX with Information Management

I utilize a user-centered approach to developing information environments with sound information architecture and visual design.

By utilizing a user-centered approach to designing information systems and products, we can shape the whole user experience. We can enhance both meaning and value.

 

 

In my work as a librarian, archivist, and records manager, my colleagues and I place arbitrary distinctions or labels like record or document on information to help provide access to users. But what do these words mean? Are they really helping? Maybe. Maybe not. It definitely depends on the users having previous or background information and being able to make a cognitive leap.

But, what these words ultimately do is help users structure information. With structures in place, users can find meaning and relationships between all of the different bits of information we are inundated with each day.

For three decades I have been interested in how people interact with information. But, I wanted to tie things together with stronger bonds. I want to make better connections between users and information. To that end, I undertook a year long study of UX and related methodologies through the MadUX program at the University of Wisconsin – Madison.

I wanted to learn…
  • how to better understand who users are,
  • what their needs are, and
  • how to effectively design with users in mind.
Network Nodes and Connections

 

The Design Process: An Iterative Approach

Cooper's Design Process

 

My UX design process is a modified version of Cooper’s Goal Directed Design Process. I say modified because I see UX as an iterative process, especially when working in the design phases. In fact, I think that the whole process can be iterative (likely influenced by Agile project management methods).

I am also heavily influenced by IDEO’s design thinking methodology. But, I’m still early in my UX explorations and every day I read about or experience new concepts in UX.

My strengths are really in the first part of the process based on my training and background. I have a knack for discovering the fine details and being able to turn them into “big picture” views to keep projects moving forward. I do have a creative streak though so I am quickly learning more about design.

I am taking this process, and all of the UX research and design methodologies I have been learning, to explore solutions for a variety of on-the-job problems that I encounter.